Food + Hospitality

With more than 4,000 employees across multiple states, the company needed a reliable, scalable injury management solution to address non-emergency workplace incidents efficiently.

Leadership aimed to reduce unnecessary clinic visits, improve return-to-work rates, and enhance employees’ trust in medical decisions.

Client Profile

Industry: Food + Hospitality

Challenge: The company sought a proactive injury management solution to reduce unnecessary medical visits, improve return-to-work outcomes, and increase employee confidence in care decisions.  

Solution: WorkCare implemented the Injury Care telehealth triage program, empowering employees to make informed decisions about self-care or medical treatment while ensuring seamless coordination with local providers when needed.

The Solution

Provided Real-Time Injury
Triage + Self-Care Guidance
Self-Care Guidance

Helped employees determine whether first aid or medical treatment was needed, ensuring timely and appropriate care.

Facilitated Physician Peer
Consultations

Engaged with local providers 90% of the time to ensure proper care and minimize unnecessary time off work.

Offered Return-to-Work
Support

Facilitated early return-to-work plans, including modified duties, to support employees’ swift recovery and minimize downtime.

“There are physical and mental health benefits associated with empowering employees to make informed decisions about their own care in the event of a non-serious injury.”

Restaurant Chain Executive

The Results

We collaborate with employers in all types of industries, providing comprehensive solutions to help them create and sustain safe, healthy, and compliant workplaces where employees and businesses can thrive.

Increase in Self-Care/First Aid Rates: Rose from 50% to 68% within two years.

Successful Physician Consultations: 90% engagement with treating providers.

Improved Return-to-Work Outcomes: 32% of employees returned to regular duty. 55% returned with temporary activity restrictions. Only 14% were taken off work for one or more days.

Additional Benefits: Fewer disability days, more precise injury causation determinations, and increased employee confidence in medical decisions.

90%

Engagement with treating providers

32%

of employees returned to regular duty

55%

returned with temporary activity restrictions

Only 14%

were taken off work for one or more days

Ongoing Partnership

Through its partnership with WorkCare, the company has transformed its injury management approach, fostering a culture of safety, trust, and efficiency across its workforce.

Let’s Work Together

Find out how to create a culture of safety with a comprehensive workplace health and safety program from WorkCare. Contact WorkCare today.

Focusing on Workplace Injury Management for a Casual Restaurant Chain